FAQ’s – Consumer

/FAQ’s – Consumer
FAQ’s – Consumer2018-04-13T13:21:27+00:00

Here is a list of questions most frequently asked about Venture Horizon, our products, and our services.
If your question does not appear below than please email us at cs@venturehorizon.com.

Products

Yes. All Venture Horizon products require assembly. Usually, this is accomplished using only a phillips head screwdriver. The degree of difficulty is between easy to moderate but can require a significant amount of time. Click on the button on the right for access to all our Assembly Instruction Manuals.

Assembly Manuals
All our products are made primarily from durable, stain resistant, “laminated wood composites”, that includes *mdf. *MDF, is a man-made fiberboard consisting of wood fibers and resin binders. It is known for its strength and stability. It is uniform in consistency and is knot free. It is structurally more stable than medium weight hardwood and it will not crack. Finishes adhere well to it, which results in a smooth end coat.
cam-bolt

Here is a cam lock (top-left) and a cam bolt (bottom-right). They are made from metal and essential in the putting together of nearly all ready-to-assemble furniture.

cam-bolt-insert

The cam bolt is inserted into a pre-drilled insert in one of two panels to be joined. The cam lock is inserted into the other panel with the arrow facing out toward the closest edge of the panel.

cam-bolt

If our line drawings are not all that clear perhaps these more detailed drawings will be helpful.

cam schematic all

Above is a detailed schematic showing the process of installing cam locks.

flagYes. All Venture Horizon products are manufactured right her in the USA. Our factory is located in Mira Loma, California. About 40 miles east of Los Angeles. This is also our f.o.b. shipping point.

Venture Horizon offers the following warranty…

Limited 1 Year Warranty

Venture Enterprises provides a limited 1-year consumer warranty against product defects. If a product proves to be defective in manufacturing, material or workmanship, a similar replacement part will be provided at no charge.

This warranty applies only to Venture Enterprises Products purchased from Venture Enterprises, our subsidiaries, a recognized Venture Enterprise retailer and to the original purchaser. It is NOT transferable. The warranty period begins from the date the product was purchased. This warranty is expressly limited to the replacement of components or parts having defects in manufacturing, workmanship or materials. No assembly labor is included. Replacement of parts does not extend this warranty or begin a new warranty period.

This warranty does NOT apply to normal wear and tear or to any product that has been improperly assembled, used for purposes other than the intended use, improperly cared for or altered in any way.

The consumer has purchased a “Ready to Assemble” product which involves “Do It Yourself” assembly, including: handling, transporting, assembling and erecting the product. Venture Enterprises shall not be liable for incidental or consequential damages which may result in conjunction with the use of its products.

This warranty is in addition to any statutory warranty legislation in the jurisdiction where the product is purchased and does not exclude or limit your legal right.

Warranty service is available by contacting our Customer Service Department at 888.777.8250. You may also e-mail us at cs@VentureHorizon.com. We will require Proof of Purchase, including the date of purchase as well as the retailer name and order number to process the claim. To ensure proper parts ordering, please use the model numbers and parts descriptions listed on the Assembly Instructions.

Product Care

We recommend that you simply wipe your units with a clean, damp cloth and then dry immediately with another clean cloth to maximize the life span and look of your product.
No. All of our products have a laminate finish, and should not be painted or varnished.
Every day liquids that are spilled and quickly wiped up will not damage our products. However, as with any wood-based furniture, continuous exposure to liquids or high humidity may cause damage.
Your safety is important to us. Our wall-mounted products come with secure, easy-to-install mounting systems, while our taller pieces include restraints to prevent tipping. Always be sure to assemble and install Venture Horizon furniture following the steps and safety measures outlined in the assembly instructions.

Shipping

We ship anywhere in the 48 contiguous United States via FedEx ground. At this time, we do not ship to P.O. Boxes or military APO/FPO addresses. We also ship to Canada. It is up to the retailer to provide all required documents. Please provide a physical address during checkout. Shipping charges are included in the price listed on the product page. The actual shipping costs are based on where the item is going, its size and weight. These are actual costs that we absorb. Please be aware that if you return an item you will have to do so at your expense.
Most products are shipped within 2 business days after you place your order. Shipping time varies based on which product is ordered and where in the country it is being shipped. Your purchase should arrive within one to three weeks from the time you place your order. Our products are shipped from Mira Loma, California.

Customer Service

We are here to assist you before you make your purchase as well as after your selection arrives. Contact us with any questions or concerns you may have. We will make every effort to respond to all messages within 24 hours. Venture Horizon realizes that our very existence is dependent upon pleasing our customers. So we intend to make each customer a satisfied customer.
See Contact Us below for information on the “right person” to contact.

Important Contacts Summary

Here are some of the people who make it happen each and every day!

maryCustomer Service-Order Processing
Mary Galfayan
Phone: 951-360-0610 ext.16
Fax: 951-360-0775
Email: mgalfayan@racks-ncabinets.com
georgeComponent Parts & Assembly

George Maleta
Phone: 888-777-8250
Fax: 951-360-0775
Email: george@racks-ncabinets.com


noraAccounting-Payables etc.
Nora Williams
Phone: 951-360-0610 ext.22
Email: nwilliams@racks-ncabinets.com
shipping_fedex2
paulMarketing & Sales

Paul Tolejko
Phone: 805.432.4343
Email: paul@VentureHorizon.com

factory building

The Manufacturer

Venture Horizon Inc.
11186 Venture Drive
Mira Loma, California 91752
Phone: 951-360-0610
Fax: 951-360-0775

Marketing & Sales

Venture Horizon Inc.
1129 Maricopa Hwy. # 101
Ojai, CA 93023
Phone: 805-432-4343
Website: www.VentureHorizon.com
President/Owner: Paul Tolejko

Dealers

Please be aware that this web site exists primarily for the use and benefit of our wholesale customers. As a consumer you will have access to product information and services offered by Venture Horizon. You will not have access to pricing. Nor will you be able to purchase products from this website. If you wish to purchase any of our products you may do so at our retail store: www.venturehorizonstore.com. Or you may visit any of our dealers. This link will take you to a list of qualified Venture Horizon Dealers.

If you are a dealer but have forgotten or misplaced login information please email paul@venturehorizon.com
for assistance. Thank you.

Dealer Login

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